- Terms and Conditions
Terms and Conditions
This section sets forth the Terms and Conditions of sale for Muscle Flex, ("Web Site"). We are a part of BRAVADA International Ltd. ("BRAVADA"). By completing a purchase with us you agree to follow these Terms and Conditions and to be bound by them.
Muscle Flex carries hundreds of women's activewear products that are displayed on our Web Site. In some cases, merchandise displayed for sale on our Web Site may not be available and may occasionally be out of stock or may be discontinued without notice.
All prices and services featured on our Web Site are quoted in U.S. Dollars, are valid and effective throughout the globe as displayed on each respective product page and always denominated in United States Dollars in every case.
Every effort has been made to ensure the accuracy of prices, item numbers, availability and dimensions, however, we cannot be responsible for typographical errors or information provided by the manufacturer that was in error. We reserve the right to correct any errors or omissions as they may appear.
Due to the nature of the internet and that all computer display screens may show a different hue of any particular color, products may vary in color and appearance. Muscle Flex and BRAVADA ensure that each product is displayed as true to its color, appearance and texture as possible.
The total order amount, including tax and delivery charges will be charged to your credit card or gift card in full at the time the order is placed. You authorize BRAVADA, through its website MuscleFlex.com, to charge the amount indicated for the products purchased along with any applicable taxes and shipping charges as is/are reflected at the time of purchase on Muscle Flex.
At no time whatsoever will BRAVADA or any of its subsidiaries sell or reuse in any way, your private information in any form whatsoever. BRAVADA has a firm policy of never engaging in any conduct that compromises your information and only uses your information for completing the purchase of Muscle Flex products and services or for "sales" and "specials" information from Muscle Flex if you so chose to receive it.
For all items, we will accept a cancellation for full refund if the item has not shipped. If the item has been shipped, the return policy and procedures outlined below must be followed. To cancel an order placed on Only Leggings, please contact our Customer service at customerservice@MuscleFlex.com or calling at 1-888-999-8820. If the item has not shipped, we will credit the full amount paid back to ONLY the original credit card or gift card.
At Muscle flex, quality is always our priority. If your Muscle Flex activewear you receive is damaged or has a manufacturing defect, Muscle Flex will replace the product at no charge and with free standard shipping. In these cases, please contact Muscle Flex customer service at CustomerService@MuscleFlex.com or calling at 1-888-999-8820.
Muscle Flex 14 Day Return Guarantee
We always encourage our customers to talk to us so if you have any questions, please contact Muscle Flex Customer Service anytime at CustomerService@MuscleFlex.com
We want you to love your new Muscle Flex purchase! But, if you are not completely satisfied with your online purchase, you may return it by mail within 14 days from the date received with the receipt for a full refund. Your Muscle Flex women's activewear being returned must be in new condition, have original tags, in the case of clothing, unwashed and unworn.
Returns where the product is damaged or in disrepair are disqualified from a refund. Muscle Flex garments that have been washed or in any way altered are also disqualified from a refund.
When Does My Order Ship?
Muscle Flex ships most orders within one business day of receipt of your order based on a 3:00 pm Pacific time cutoff. Some orders may also be processed same day. Products on Muscle Flex are in stock in virtually all cases however, there are times where some inventory needs to be shipped in due to high volumes and fulfillment of your order may take an extra 2 - 3 days. In these cases, Muscle Flex shall notify you as to the delay in shipping.
At Muscle Flex, we want you to love your new leggings purchase but we know that sometimes you need to exchange an item and or maybe even return it.
We do not accept returns or exchanges if:
1. The item(s) have been worn
2. The item(s) have been washed
3. The item(s) have been altered
4. The item(s) do not have the original tags on them
5. The item(s) were a Final Sale item
6. The item(s) are in any way defective from the original and salable condition
You have 14 days from the day you received your items to review, and if necessary, return or exchange your Only Leggings purchase. Your package must not be post marked any later than 14 days from the delivery confirmation from UPS or USPS. A restocking fee of $5.00 shall apply for all returned packages to Muscle Flex;
In the case of returns or exchanges, it is your responsibility to return the item(s) to Muscle Flex. In the case of exchanges, Muscle Flex shall send your exchanged leggings back at no charge, one-time. Subsequent exchanges are the responsibility of the customer. Muscle Flex will send you your exchanged item(s) upon receiving your package within 24 hours. If the item you are looking to have exchanged for is out of stock, we shall notify you by email or phone as to the availability of the item with 24 hours.
To Exchange or return an item(s), proceed as follows:
1. Pack the unworn and unwashed items with Original Receipt - We cannot exchange or refund without the original receipt.
2. Please write on the receipt which items you want exchanged. Please be thorough.
Products That Cannot be Returned
1. Underwear / Undergarments
2. Booty Shapewear
4. Any worn products
5. Any Washed Products
6. Products without original tags and packaging
BRAVADA International reserves the right to refuse any returns whatsoever in its sole judgement as to the fitness of the products being returned. If a return is refused due to any of the reasons mentioned above, Muscle Flex shall not issue any refund and shall not be responsible for return shipping.
Send all Returns to: C/O Muscle Flex
7207 Melrose Avenue
Los Angeles, CA
Immediate Exchange and Return Processing
Muscle Flex processes your returns and exchanges right away and in the case of refunds, your refund is processed on the spot for all approved merchandise returns, its our commitment to ensure only the very best shopping experience.
Store Credit will be good for and stored in our system for one full calendar year from the date it was issued. After one year, all store credit expires and is no longer available for use.
How Does Our Refund and Exchange Process Work?
1. We process returns and exchanges on Mondays, Wednesdays and Fridays.
2. If your package is an exchange, we process your request and submit your exchange to our shipping and packing department so we can ship your exchanged merchandise back to you with 24 hours.
3. If your exchange request has now gone "Out of Stock", we shall contact you within 24 hours to see if you would like another item or would prefer a refund on your requested exchange items.
4. For returns, we process your approved refund on the spot when we complete the review your package. This is our commitment to you and would love to have you back anytime to try more of our amazing leg fashion!
Muscle Flex offers $6.95 flat rate shipping on all orders regardless of size, quantity and weight within the continental United States and Canada (regular shipping rates apply Internationally). Muscle Flex wants to always offer you the very best in service and quality for your money. That's why Muscle Flex works hard to get you the very best quality leggings at the very best prices and send your order to you for the very lowest shipping cost.
Your input is always welcome and we encourage our customers to contact us regarding any issue they may have. Feel free to email us at CustomerService@MuscleFlex.com or call us directly at 1-888-999-8820 and speak with our customer service representative. Your comments, advice and concerns are always welcome.
How and Why You Are Protected When You Purchase Online at Muscle Flex
The protection of your private information is our utmost and primary consideration. Muscle Flex and BRAVADA International Ltd takes a number of significant steps in ensuring your information is protected ... here is how:
1. Only Leggings DOES NOT store your Credit Card information
Muscle Flex NEVER keeps or stores your credit card information. Your transaction is processed through Authorize.net. Muscle Flex or BRAVADA International Ltd does not save, keep or store your credit card information in any way. Muscle Flex uses one of the most trusted and secure merchant credit card processing services in the world, Authorize.net. Authorize.Net is a solution of CyberSource Corporation, a wholly owned subsidiary of Visa (NYSE: V).
2. Who is Authorize.net?
Authorize.Net is a solution of CyberSource Corporation, a wholly owned subsidiary of Visa (NYSE: V).
3. What Happens to Your Information When You Purchase from Muscle Flex?
Muscle Flex utilizes only the highest level of security and encryption. How your information is used and the level of security at each point in the transaction is critical. Each and every credit card transaction (except for those processed at PayPal) is processed at Authorize.net's secure servers and Muscle Flex or BRAVADA International Ltd does not store or keep any credit card data anywhere in its system.
4. How Does the Credit Card Process Work at Only Leggings?
Not all ecommerce retailers take your security as seriously as Muscle Flex. Understanding how the transaction process works is very important in having the confidence when purchasing from Muscle Flex or any BRAVADA International Ltd ecommerce site.
5. Who Is BRAVADA International Ltd.?
BRAVADA International Ltd is a publicly traded company (Symbol BRAV) and the parent company of Muscle Flex. BRAVADA specializes in women's activewear, workout clothes, Brazilian workout clothing, sport fashion, fashion leggings and associated women's apparel. Feel free to visit any of BRAVADA's other websites and browse all of the women's apparel products:
Muscle Flex may update or modify these Terms and Conditions at any time and without prior notice. For this reason, you should review these Terms and Conditions each time you purchase products from us. Any action relating to the use of Muscle Flex must be brought in the state or federal courts located in the State of California, Los Angeles county. This Web Site and all its contents is protected under copyright by BRAVADA International Ltd with all rights reserved.