Muscle Flex Exchange Policy
We always encourage our customers to talk to us so if you have any questions, please contact Muscle Flex Customer Service anytime at customerservice@MuscleFlex.com
At MuscleFlex.com, we want you to love your new activewear purchase but we know that sometimes you need to exchange an item.
We Do Not Accept Exchanges If:
1. The item(s) have been worn
2. The item(s) have been washed
3. The item(s) have been altered
4. The item(s) do not have the original tags on them
5. The item(s) were a Final Sale item
6. The item(s) are in any way defective from the original and salable condition
You have 14 days from the day you received your items to review, and if necessary, return or exchange your Muscle Flex Activewear purchase. Your package must not be post marked any later than 14 days from the delivery confirmation from UPS or USPS.
In the case of returns, it is your responsibility to return the item(s) to MuscleFlex.com. In the case of domestic exchanges (USA), Muscle Flex shall send your exchanged women's activewear back at no charge, one-time. Subsequent exchanges are the responsibility of the customer. Muscle Flex will send you your exchanged item(s) upon receiving your package within 24 hours. If the item you are looking to have exchanged for is out of stock, we shall notify you by email or phone as to the availability of the item.
For International exchanges and returns (outside of the United States), Muscle Flex does not provide shipping for exchanges. You are responsible for all shipping charges for exchanges and returns.
To Exchange or return an item(s), proceed as follows:
1. Pack the unworn and unwashed items with Original Receipt - We cannot exchange or refund without it.
2. Please write on the receipt in the area provided which items you want exchanged. Please be thorough.
3. Mail your package to:
Send all Exchanges to:
C/O Muscle Flex Activewear
7207 Melrose Avenue
Los Angeles, CA
Returns and Refunds
You have 14 days from the date you receive your merchandise to return any items. The 14 day period is from the date your package is delivered to the post mark date on your return package (shipping times to and back are not included in the 14 days).
You have 2 options for your refund:
1. Store Credit - Receive 110% of the value of merchandise returned as store credit. Example: If you return $60.00 of items, we will place $66.00 as store credit into your account (Only applicable once - Not applicable on store credit).
2. Refund Back to Your Card - A refund back the card originally used at purchase.
Upon receiving your return, Muscle Flex shall process your return within 48 hours from receiving your package. We process returns 3 times per week and shall apply any refunds immediately upon approving your merchandise return. Items will be inspected and processed through our returns department. Refunds are not issued for worn, washed or altered items or for items that are Final Sale. Once approved for refund, Muscle Flex shall process your return on the original credit card used for purchase. MuscleFlex.com is not responsible for any delays resulting from your Bank or credit card processor as we have no control over their policies or procedures. Please contact your financial institution for their policies and procedures.